Delphi-US, LLC - Peacemakers in the Talent War is hiring: Technical Writer in Ne

Technical Writer Administrative/ProfessionalOur client, based in Providence, RI, is seeking an experienced Technical Writer to support their IT teams by developing, maintaining, and enhancing clear, accurate, and accessible technical documentation. This role focuses on creating and managing documentation for operational support, knowledge management, and IT support functions within data center, network, and helpdesk environments.Key ResponsibilitiesProduces, updates, and improves IT documentation, including knowledge base articles, technical procedures, runbooks, quick reference guides, and SOPs.Collaborates with subject matter experts, technical teams, and service owners to gather, validate, and translate complex technical information into user-friendly content.Reviews, edits, and updates existing documentation to ensure accuracy, consistency, and completeness aligned with current systems and operational environments.Organizes technical content into logical, searchable structures to facilitate knowledge sharing, issue resolution, onboarding, and operational continuity.Develops and enforces documentation standards, templates, naming conventions, and quality control practices to ensure consistency across all IT documentation.Ensures documentation is audience-appropriate, accessible, easy to navigate, and written in a consistent format for both technical and non-technical users.Supports documentation lifecycle management, including version control, periodic reviews, approvals, and retirement of outdated materials.Required QualificationsProven senior-level experience as a technical writer supporting IT operations, infrastructure, service management, helpdesk, data center, or networking environments.Ability to understand technical processes and translate them into clear, concise documentation for varied audiences.Experience working with documentation platforms, knowledge management systems, collaboration tools, and version-control or review workflows.Familiarity with IT service management concepts, ticketing systems, operational support processes, and documentation governance.Strong interviewing, listening, editing, and communication skills, with the ability to work effectively with technical and non-technical stakeholders.Availability for scheduled meetings with SMEs and IT teams, with remote work flexibility.Work experience in higher education is a plus.Preferred QualificationsExperience supporting IT in higher education environments.About Delphi-US - Peacemakers in the Talent WarDelphi-US is a national IT services firm based in Newport, Rhode Island. We attract top technical and professional talent, positioning leading employers to gain competitive advantages. Our core focus areas include Data Sciences & Analytics, AI/ML, Cloud Engineering, Cybersecurity, and Health IT, serving sectors from national energy to Fortune 500 corporations. Our dedicated consultants are deployed on critical projects, leveraging technical expertise and business acumen to deliver lasting results. We pride ourselves on a rigorous skill-based and cultural matching process, ensuring high-quality project teams tailored to client needs. We are experienced, professional, and committed to advocating for our candidates and clients alike.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...