Underwriter CL – Associate, P&C

Job Description:

  • Develop, support and maintain relationships with Insureds and Agents to provide concierge service.
  • Answers and responds to incoming calls from policyholders and agents inquiring about small to mid-size commercial policy coverage accounts on behalf of our client, the carrier.
  • Must have Property & Casualty (P&C) experience.
  • Receive incoming phone calls and tasks regarding a policy document request, billing inquiry or renewal review.
  • Locate new or renewal policies in the system, review for accuracy and set up for delivery to the policyholder.
  • Communicate with insureds, agents and underwriters to ensure policy renewals are bound, provide task and billing updates, cancellation review, policy status when necessary.
  • Set up accounts in system and process FNOS (First Notice Of service) and FNOS Renewal tasks.
  • Process insured request cancellations and White Glove pre-cancellation communication.
  • Take ownership. Maintain adequate suspense on outstanding items and follow up in a timely manner until its conclusion.
  • Please note other duties maybe assigned.

Requirements:

  • Associate or bachelor’s degree from a four-year college or university, business degree preferred; or two (2) to four (4) years Agency experience in Personal & Commercial Lines including homeowners and other lines; or equivalent combination of education and experience.
  • 3-5 years' experience servicing or selling Property & Casualty Insurance Commercial policies.
  • Previous call center experience a plus.
  • Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers and clients.
  • Bilingual (English and Spanish) language skills preferred.

Benefits:

  • Medical, Dental, Vision, Life, Pet
  • Flexible Spending Account
  • Competitive Salaries
  • 401K Match
  • Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
  • Short and Long-Term Disability
  • Employee Support Programs, Including Mental Health
  • Tuition Reimbursement
  • Matching Charitable Gift Program
  • Lucrative Referral Program
  • Commuter Benefits
  • Flexibility: Remote and Hybrid Opportunities Available
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