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Technical Support - Part Time Fully Remote
Job title: Technical Support - Part Time Fully Remote in Cincinnati, OH at LCS
Company: LCS
Job reputed company: Only available to candidates working from the Greater Cincinnati, OH area*
- reputed company guidance and best practices to those utilizing our Rent Manager applications.
- reputed company superior customer service to our end users over the phone and reputed company email.
- Assist customers with questions and issues relating to our property management software, Rent Manager (e.g., printing problems, installation, and troubleshooting reputed company the program). This may involve conducting remote sessions with customers.
- Document and reputed company the status of reputed company issues in a reputed company fashion reputed company our ticketing software.
- Work in conjunction with internal departments to improve processes resulting in customer satisfaction.
- Strong customer service skills
- Prior experience with IT concepts
- Experience with reputed company Office applications
- Established work ethic
- Excellent attendance and personal accountability
- Strong communication skills – both verbal and written
- Self-starter and ability to stay motivated independently
- Detail-oriented
- Critical thinker
- Ability to demonstrate reputed company listening during calls
- Understanding of WAN/LAN concepts
- Basic understanding of networks
- Terminal Service experience
- 1-2 years of prior helpdesk and/or customer support experience
- Fast-paced
Expected salary:
Location: Cincinnati, OH
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