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Staff Design Program Manger, Seller Experience

July 31, 2026

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

$170,000.00 - $220,000.00

What’s the role?

We’re hiring a Staff Design Program Manager to own the operational foundation that powers Etsy’s Seller Experience. This role spans three groups – Seller and Inventory, Customer Operations, and Marketplace Services – and requires someone who can hold coherence across all of them while going deep on the highest-priority initiatives. The teams you support are modernizing core seller workflows, structuring inventory, unlocking growth through AI-assisted insights, and reducing friction across support, checkout, payments, and fulfillment.

At this level, you are defining the objectives, not just executing against them. You will identify where these teams need sharper operational systems, build the case for addressing those gaps, and own the solution. You will serve as a strategic thought partner to the design leaders you support and a credible voice in cross-functional conversations with Product, Engineering, and Research.

This is a full-time position reporting to the Director of Design Operations. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy's Brooklyn Office Hub may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

Seller Experience brings together design teams across Seller and Inventory, Customer Operations, and Marketplace Services around a shared goal: helping creative entrepreneurs build thriving businesses on Etsy while ensuring the marketplace stays healthy and competitive. These teams work at the intersection of seller tooling, operational support, and marketplace infrastructure - spanning everything from listing creation to checkout to cross-border fulfillment.

The Design Operations team is the operational backbone for this work. As the Staff DPM for Seller Experience, you will be embedded across this group, developing deep relationships with multiple design leaders and building the systems that allow their teams to focus on craft and move with clarity.

What does the day-to-day look like?

Define and own high-stakes programs: Lead complex programs that span multiple squads within Seller Experience - from cross-team planning resets to initiatives that require sustained alignment across Design, Product, and Engineering. You set the objectives, not just the timeline.
Create clarity in ambiguous spaces: Seller Experience is in active transformation. You will be asked to bring operational structure to areas where the problem and the solution are both still taking shape. You are energized by that, not slowed down by it.
Set priorities and roadmaps: Work across Seller and Inventory, Cust Ops, and Marketplace Services to help design leaders align on shared priorities, surface tradeoffs, and maintain a coherent view of the group’s work and capacity.
Build the operating model: Evaluate how the Seller Experience design org currently plans, reviews, and ships work - and introduce scalable frameworks that improve efficiency and quality across all three teams. You design systems that improve the “operating system” of the group, not just patch individual friction points.
Optimize team rhythms: Design and maintain planning cadences, review rituals, and communication structures that give teams high signal

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...