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Shipping Global Cross Border Lead, Shipping, WW X-Border Lead

August 5, 2026

Description Come build the future of international shipping at Amazon! We're seeking an exceptional commercial leader to define and scale the business strategy for Amazon Shipping's Cross Border solution, enabling seamless international parcel delivery across our operating geographies. As the Business Leader for Cross Border Shipping, you'll initially own the commercial strategy—developing go-to-market positioning, pricing, and customer acquisition—and then transition to program enablement and scaling as the solution matures into a complete cross-border offering. Working alongside dedicated Product and Technology partners, you'll shape how businesses and consumers ship internationally by leveraging Amazon's unparalleled logistics network, technology, and global footprint. You'll collaborate with talented teams across Amazon to solve complex challenges spanning customs, compliance, multi-country operations, and last-mile delivery to create a world-class cross-border shipping experience. If you're passionate about building something transformative and making a lasting impact on global commerce, this role is for you. Commercial Strategy & Market Development Own and drive the comprehensive commercial strategy for Amazon Shipping's Cross Border program across all operating geographies. Develop pricing models, customer segmentation frameworks, and go-to-market strategies that position Amazon Shipping as a competitive alternative to major integrators for international parcel delivery. Identify and prioritize lane opportunities based on volume potential, margin attractiveness, and strategic value. Build and execute partnership strategies with customs brokers, international carriers, and trade facilitators. Define compelling value propositions for different customer segments—from SMB e-commerce sellers to enterprise shippers—and partner with Sales teams to drive customer acquisition and volume growth. Program Enablement & Scaling: Lead the transition from commercial strategy to full program ownership as the Cross Border solution scales. Design and implement the operational and business framework required to support international shipping at scale—including process design, business requirements, compliance workflows, and customs/trade management. Define the program roadmap from pilot to general availability, establishing clear milestones and success criteria at each stage. Drive cross-functional alignment to ensure operational readiness across sortation, linehaul, customs clearance, and last-mile delivery in destination countries. Partner with Product and Technology counterparts to translate business requirements into scalable solutions, removing barriers to growth and ensuring consistent customer experience across all supported lanes. Product Development: Partner with Product and Technology teams to define and prioritize the Cross Border product roadmap. Serve as the business voice driving requirements for customs documentation automation, multi-country rate engines, end-to-end tracking, and duty/tax transparency. Identify opportunities to leverage Amazon's existing infrastructure and technology to accelerate cross-border capabilities. Provide commercial input to pilot programs that test key hypotheses and gather shipper feedback. Drive continuous iteration on the customer experience based on market signals and competitive intelligence. Operational Excellence & Compliance: Drive performance across cross-border-specific metrics including customs clearance SLA, landed-cost accuracy, transit time consistency, and shipment visibility. Partner with Operations and Compliance teams to ensure adherence to international trade regulations, export controls, and country-specific import requirements. Lead initiatives to reduce customs exceptions and clearance delays through proactive data quality and documentation standards. Define and track key performance indicators that measure program health and identify areas for operational improvement across all active lanes. Strategic Leadership & Stakeholder Management Serve as the central commercial leader for Amazon Shipping's Cross Border initiative across a group of critical stakeholders. Build and maintain strong partnerships with Operations, Sales, Product, Legal, Finance, and international counterparts. Drive regular business reviews with senior leadership, providing strategic recommendations and progress updates on commercial performance and scaling milestones. Coordinate with regional teams to ensure consistent program implementation across geographies while maintaining flexibility for market-specific requirements and regulatory environments. Basic Qualifications <ul><li> 10+ years of product or program management, product marketing, business development or technology experience</li><li> 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience</li><li> Bachelor's degree</li><li> Experience owning/driving roadmap strategy and definition</li><li> Experience with end to end product delivery</li><li> Experience with feature delivery and tradeoffs of a product</li><li> Experience as a product manager or owner </li></ul>Preferred Qualifications <ul><li> Experience owning technology products </li></ul>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at WA, Bellevue - 161,900.00 - 219,000.00 USD annually Company - Amazon.com Services LLC Job ID: A10490765

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...