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Senior Live Event Technology Engineer
Job Description:
- Act as the primary technical escalation point for the Live Event Operations team during live events.
- Support global Tier-1 live streaming events by troubleshooting complex issues across the complete video delivery chain.
- Investigate service-impacting issues involving contribution feeds, cloud encoding, packaging, DRM, origin, CDN delivery, playback, and client applications.
- Perform detailed technical analysis using streaming manifests, player logs, encoder metrics, QoS/QoE analytics, SCTE-35 signaling, transport stream analysis, and cloud monitoring tools.
- Coordinate technical response across Engineering, Platform, Network Operations, CDN providers, cloud vendors, and third-party partners to restore service quickly.
- Lead technical bridge calls during critical incidents, providing real-time updates, impact assessments, mitigation strategies, and recovery coordination.
- Support Live Event Operators by providing technical guidance during event execution, validating mitigation actions, and assisting with operational decision-making.
- Perform pre-event technical validation, redundancy verification, workflow testing, and production readiness reviews.
- Conduct post-event root cause analysis (RCA), identify systemic issues, and drive corrective actions to improve platform reliability.
- Develop and maintain troubleshooting documentation, operational runbooks, monitoring procedures, and knowledge base articles.
- Support certification, onboarding, and production rollout of new streaming technologies, cloud workflows, monitoring tools, and vendor integrations.
- Participate in on-call rotations supporting global live streaming operations and high-severity production incidents.
Requirements:
- 5+ years supporting large-scale live streaming, OTT platforms, broadcast technology, or video delivery systems
- Experience serving as a technical escalation resource supporting live operations teams during Tier-1 live events
- Strong troubleshooting experience across end-to-end streaming architectures
- Deep understanding of HLS, DASH, CMAF/fMP4, MPEG-TS, SCTE-35, timed metadata, and adaptive bitrate streaming
- Experience analyzing manifests, transport streams, encoder logs, player telemetry, QoS/QoE metrics, and cloud infrastructure metrics
- Familiarity with AWS Media Services, CDN technologies, cloud networking, and streaming observability platforms
- Working knowledge of contribution protocols including SRT, Zixi, RIST, RTP, UDP, and multicast workflows
- Excellent incident management, root cause analysis, and cross-functional communication skills in high-pressure live production environments.
Benefits:
- medical, dental, vision
- 401(k) plan
- life insurance coverage
- disability benefits
- tuition assistance program
- PTO
- bonus eligible