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Remote Child Support Call Center Agent I
<p style="line-height:normal;"> </p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"><strong> Child Support Call Center Agent Full-Time, Remote </strong></span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> $16.50/Hr (Non-Bilingual) $17.50 (Bilingual Spanish and English). </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;"><span style="font-size:11pt;" data-olk-copy-source="MessageBody"> Training incentive upon 6 months of production 0.50</span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> <strong>A Typing survey/assessment is required. (Please complete it after the application is submitted)</strong></span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> Are you seeking an opportunity to make a real impact on a company that appreciates ideas and new ways of thinking? </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Training - is 7 weeks (8:30 am-5 pm EST M-F) after training the</span></span><span style="color:black;font-family:" arial",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">working hours Monday-Friday starting time 10:30 AM -7:00 PM EST.</span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" arial",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"><strong>Join the Conduent Customer Service Team</strong> </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Come join us and grow with a team of people who will challenge and inspire you to be the best! </span></span><span style="color:black;font-family:" arial",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" arial",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"><strong>Working for you</strong> </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. </span></span></p><ul style="list-style-type:disc;"><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">$16.50 (Non-Bilingual) $17.50 (Bilingual) per hour pay rate (bi-weekly pay</span></span><span style="color:black;font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;"><span style="font-size:11pt;" data-olk-copy-source="MessageBody">). Training incentive upon 6 months of production 0.50</span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">No weekends </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Paid Training </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Full-time schedule (40 hrs. a week) </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Career Growth Opportunities </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot), so you’ll be able to thrive both personally and professionally. </span></span></li></ul><p style="line-height:normal;"><span style="color:black;font-family:" arial",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span></p><p style="line-height:normal;"> </p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"><strong>About the Role</strong> </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls.</span></span><span style="color:black;font-family:" arial",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information. </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" arial",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span></p><ul style="list-style-type:disc;"><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Answers questions on various issues such as child support payments history and account histories. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Gathers information, research/resolves inquiries, and appropriately documents customer calls. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Ability to read and interpret documents on file. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Understand and retain a large amount of information. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Associates should have the skills to answer and respond professionally to escalate calls, should they arise. </span></span><span style="font-family:" arial",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Communicate appropriate options for resolution promptly </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Review the customer needs and inform customers of services and resources available to them. </span></span></li></ul><p style="line-height:normal;"> </p><p style="line-height:normal;"><span style="color:black;font-family:" arial",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"><u>Requirements </u></span></span></p><ul style="list-style-type:disc;"><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">High School diploma or GED </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Background and drug screening required </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">2 years of high-volume call center or Customer Service experience. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Computer system experience with data entry, database documentation knowledge. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Typing WPM 30</span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Two screens/monitors are required</span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Having your own equipment (PC) Mac is not compatible. </span></span></li></ul><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">While we will provide technical requirements and equipment later, it's essential for you to have your own equipment ready. This preparation ensures you’re fully equipped to participate effectively.</span></span></p><ul style="list-style-type:disc;"><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">To approve you working from home, you must send the interviewer two screenshots. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> Internet speed- Your internet speed must be at least 400 Mbps. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> Device Specifications of your laptop. ****Two screens/monitors are required****</span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended) </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Running Windows 10 OS 64 bit </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Ethernet cable, 50 feet or longer</span></span></li></ul><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Pay is $16.50/17.50 hour, which may be below your state's minimum wage. Please take this into consideration when applying.</span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><i><span style="font-size:12.0pt;">We are currently NOT hiring in the following geographies, including but not limited to: </span></i></span><br><span style="color:black;font-family:" aptos",sans-serif;"=""><i><span style="font-size:12.0pt;">States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC</span></i></span></p><p style="line-height:normal;"> </p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.50 </span></span></p><p style="line-height:normal;"> </p><p style="line-height:normal;"> </p><p style="line-height:normal;"> </p><p style="line-height:normal;"> </p> <br><p class="elementtoproof"><span>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</span></p> <style></style> <br><p class="elementtoproof">Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p> <p class="MsoNormal">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="nofollow">click here to access or download the form</a>. Complete the form and then email it as an attachment to <a href="mailto:FTADAAA@conduent.com" target="_blank" rel="nofollow">FTADAAA@conduent.com</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="nofollow">click here to access Conduent's ADAAA Accommodation Policy</a>.</p>