Remote Child Support Call Center Agent I

<p style="line-height:normal;"> </p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"><strong>    Child Support Call Center Agent Full-Time, Remote  </strong></span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">  $16.50/Hr (Non-Bilingual) $17.50 (Bilingual Spanish and English). </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;"><span style="font-size:11pt;" data-olk-copy-source="MessageBody">      Training incentive upon 6 months of production 0.50</span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> <strong>A Typing survey/assessment is required.  (Please complete it after the application is submitted)</strong></span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> Are you seeking an opportunity to make a real impact on a company that appreciates ideas and new ways of thinking?  </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Training - is 7 weeks (8:30 am-5 pm EST M-F) after training the</span></span><span style="color:black;font-family:" arial",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">working hours Monday-Friday starting time 10:30 AM -7:00 PM EST.</span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" arial",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"><strong>Join the Conduent Customer Service Team</strong> </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Come join us and grow with a team of people who will challenge and inspire you to be the best! </span></span><span style="color:black;font-family:" arial",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" arial",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"><strong>Working for you</strong> </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. </span></span></p><ul style="list-style-type:disc;"><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">$16.50 (Non-Bilingual) $17.50 (Bilingual) per hour pay rate (bi-weekly pay</span></span><span style="color:black;font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;"><span style="font-size:11pt;" data-olk-copy-source="MessageBody">). Training incentive upon 6 months of production 0.50</span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">No weekends </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Paid Training </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Full-time schedule (40 hrs. a week) </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Career Growth Opportunities </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot), so you’ll be able to thrive both personally and professionally. </span></span></li></ul><p style="line-height:normal;"><span style="color:black;font-family:" arial",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span></p><p style="line-height:normal;"> </p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"><strong>About the Role</strong> </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls.</span></span><span style="color:black;font-family:" arial",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information. </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" arial",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span></p><ul style="list-style-type:disc;"><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Answers questions on various issues such as child support payments history and account histories. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Gathers information, research/resolves inquiries, and appropriately documents customer calls. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Ability to read and interpret documents on file. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Understand and retain a large amount of information. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Associates should have the skills to answer and respond professionally to escalate calls, should they arise. </span></span><span style="font-family:" arial",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Communicate appropriate options for resolution promptly </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Review the customer needs and inform customers of services and resources available to them. </span></span></li></ul><p style="line-height:normal;"> </p><p style="line-height:normal;"><span style="color:black;font-family:" arial",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"><u>Requirements </u></span></span></p><ul style="list-style-type:disc;"><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">High School diploma or GED </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Background and drug screening required </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">2 years of high-volume call center or Customer Service experience. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Computer system experience with data entry, database documentation knowledge. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Typing WPM 30</span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Two screens/monitors are required</span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Having your own equipment (PC) Mac is not compatible. </span></span></li></ul><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">While we will provide technical requirements and equipment later, it's essential for you to have your own equipment ready. This preparation ensures you’re fully equipped to participate effectively.</span></span></p><ul style="list-style-type:disc;"><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">To approve you working from home, you must send the interviewer two screenshots. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> Internet speed- Your internet speed must be at least 400 Mbps. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> Device Specifications of your laptop. ****Two screens/monitors are required****</span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended) </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Running Windows 10 OS 64 bit </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB. </span></span></li><li style="color:black;line-height:normal;tab-stops:list .5in;"><span style="font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Ethernet cable, 50 feet or longer</span></span></li></ul><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;"> </span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Pay is $16.50/17.50 hour, which may be below your state's minimum wage.  Please take this into consideration when applying.</span></span></p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><i><span style="font-size:12.0pt;">We are currently NOT hiring in the following geographies, including but not limited to: </span></i></span><br><span style="color:black;font-family:" aptos",sans-serif;"=""><i><span style="font-size:12.0pt;">States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC</span></i></span></p><p style="line-height:normal;"> </p><p style="line-height:normal;"><span style="color:black;font-family:" aptos",sans-serif;"=""><span style="font-size:12.0pt;">Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.50 </span></span></p><p style="line-height:normal;"> </p><p style="line-height:normal;"> </p><p style="line-height:normal;"> </p><p style="line-height:normal;"> </p> <br><p class="elementtoproof"><span>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</span></p> <style></style> <br><p class="elementtoproof">Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p> <p class="MsoNormal">For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  <a href="https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf" target="_blank" rel="nofollow">click here to access or download the form</a>.  Complete the form and then email it as an attachment to <a href="mailto:FTADAAA@conduent.com" target="_blank" rel="nofollow">FTADAAA@conduent.com</a>. You may also <a href="http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf" target="_blank" rel="nofollow">click here to access Conduent's ADAAA Accommodation Policy</a>.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...