Regional Customer Service Representative

<div> <p style="text-align: center;"><strong>Full-time REMOTE or HYBRID Opportunity| 8- hour shift (day) | Monday – Friday | </strong></p> <p style="text-align: center;"><strong>What is it like to work at NSM?</strong></p> <p style="text-align: center;">National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.</p> <p style="text-align: center;">Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.</p> <p style="text-align: center;">NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.</p> <p>Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.</p> <div> <p><strong><br>Position Highlights:</strong></p> <p><em>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</em>.</p> <p>·<span>          </span>Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.</p> <p>·<span>          </span>Order management, coordinating with branch staff, clients, clinicians, and care givers.</p> <p>·<span>          </span>Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.</p> <p>·<span>          </span>Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.</p> </div> <div> <p><strong>Qualifications for this position:</strong></p> <p>·<span>          </span>High School Diploma or G.E.D. </p> <p>·<span>          </span>Communication Proficiency</p> <p>·<span>          </span>Computer Proficiency</p> <p>·<span>          </span>Organizational Skills</p> <p><span>·          Customer/Client Focus</span></p> </div> <p><strong>Benefits:</strong></p> <p>·       Paid Time Off</p> <p><span>·  </span>     Company paid holidays</p> <p>·       Health, Dental, Vision, & Life Insurance</p> <p>·       401k Company Match</p> <p>·       Tuition reimbursement and Education Assistance</p> <p> </p> <div> <p>We are looking to grow our enthusiastic and engaged team at National Seating Mobility. At NSM we are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Submit your resume today and join a group of enthusiastic professionals dedicated to changing lives! If you’d like to learn more about us and the impact we make on lives, please visit us at www.nsm-seating.com.<br><br>#NSMC1<br><em><span>#NSMT1</span></em><br><br></p> </div> </div>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...