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Operador de Atendimento Bilíngue - Inglês (Remoto)
🧾 Job Summary:
Progressive Technology is seeking a dedicated and customer-focused Bilingual Customer Service Representative (English) to join our growing remote support team. In this role, you will serve as the primary point of contact for international English-speaking customers, ensuring their needs are met with professionalism, empathy, and efficiency. This is an excellent opportunity to work from the comfort of your home while building your career with a dynamic, globally recognized technology company.
🎯 Key Responsibilities:
Handle inbound and outbound customer service calls, emails, and chat support in English.
Resolve customer inquiries and concerns with clarity and professionalism.
Provide accurate product/service information and support with account troubleshooting.
Document customer interactions and update internal systems with detailed notes.
Escalate complex issues to relevant departments, ensuring timely resolutions.
Maintain a strong understanding of company products, services, and procedures.
Uphold a positive, empathetic, and professional attitude toward customers at all times.
✅ Required Skills and Qualifications:
Proficiency in both spoken and written English (advanced level required).
Strong communication and active listening skills.
High-speed internet connection and a quiet, distraction-free workspace.
Tech-savvy with the ability to learn new software and systems quickly.
High school diploma or equivalent; further education is a plus.
📚 Experience:
Minimum 6 months to 1 year of experience in a customer service, helpdesk, or call center environment.
Experience with CRM systems or helpdesk tools (e.g., Zendesk, Freshdesk, Salesforce) is preferred.
Previous experience working remotely is a plus.
⏰ Working Hours:
Flexible remote shifts.
Availability for rotational shifts, including weekends and holidays.
Must be able to work 8-hour shifts, typically aligned with North American or international time zones depending on client needs.
🧠 Knowledge, Skills, and Abilities:
Strong problem-solving skills and the ability to remain calm under pressure.
Cultural sensitivity and the ability to communicate effectively with people from diverse backgrounds.
Self-motivated, organized, and able to work independently without constant supervision.
Commitment to providing excellent customer service and achieving high customer satisfaction scores.
🎁 Benefits:
Fully remote position – work from anywhere.
Competitive hourly pay with performance bonuses.
Paid virtual training and onboarding.
Career development opportunities and internal promotions.
Supportive and inclusive team environment.
Health and wellness programs (depending on location).
Internet allowance (where applicable).
🌟 Why Join Progressive Technology?
At Progressive Technology, we believe in empowering people through technology and innovation. As part of our remote global workforce, you will contribute to a company that values diversity, learning, and work-life balance. Join a team where your voice is heard, your growth is supported, and your success is celebrated.
📬 How to Apply:
Ready to join our team?
Submit your updated resume (in English) along with a brief cover letter to our online application portal or email us. Be sure to include the job title Bilingual Customer Service Representative – English (Remote) in the subject line.
Applications are reviewed on a rolling basis. Early applicants will receive priority consideration.
