Nurse Experience Expert/Remote IVF Coordinator (RN)

Kindbody Nurse Experience Expert Kindbody is a new generation of health and fertility care. We provide fertility, gynecology, and wellness services in modern, tech-enabled clinics - delivering best-in-class clinical care, accessible pricing, and a seamless patient experience. We serve patients and employers in New York, San Francisco, Los Angeles, and nationally online and through our partner clinics. Join our experienced team of rockstars from Stanford, Mt. Sinai, One Medical, Progyny, Flatiron Health, Google, and Goldman Sachs.. We are hiring a clinic team of all levels to ensure we create a top of the line patient experience from the moment they learn about Kindbody all the way through their visits in the office. Our clinic team is the face of our brand, and we rely on them to deliver excellence to our patients. We always do whatever it takes, even if it isn’t specifically our “job.” As an experienced Nurse Expert, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism and collaboration. This is a newly created, full time position. Responsibilities Nursing Support Responsibilities • Act as a liaison between CX and clinical support • Handle all inbound patient questions regarding cycle management, pharmacy logistics, emergent clinical needs • Manage all inbound secure messages for “medical team” • Help to ensure timely follow up for patients to navigate them in their journey Nursing Responsibilities • Educate patients on infertility evaluations, medications, treatment protocols and procedures • Work with clinic team to oversee patients’ cycling process - injection training, consent reviews, medication questions, and answer general process questions throughout the cycle • Coordinates patient treatment plans, such as Egg Freezing, IUI, In Vitro Fertilization and Frozen Embryo Transfers, Donor Services • Provides patient/couple counseling, procedure teaching, communicates physician orders and instructions • Ensure all patient information is documented appropriately in our EMR according to our procedures • Establishes a compassionate environment by providing emotional and psychological support to patients and patients’ families • Works independently to meet program goals as outlined by the supervisory team • Support and promote excellence in customer service • Provide feedback to HQ on process improvement and job specifications to help gain efficiencies in your day to day • Weekend communication coverage which includes responding to patient messages, handling urgent matters, and full completion urgent tasks. Support clinic call nurse. Schedule • Four 10 hours days M-F Remote (Schedule is 11am-9pm PST) • 1-2 Weekend (Saturday and Sunday) Communication Coverage a month (compensated with a days off during the week) Desired Skills and Experience • 3+ years experience as a nurse in a fertility practice • Current Registered Nurse license in the State of CA • Experience working remotely a plus • Experienced in EMR and G-Suite • Experience in and a passion for women’s health, fertility is a plus • Strong communication skills & a team player • Willingness to be flexible and roll with the punches • Detail oriented • Exemplifies strong customer service skills and professionalism Kindbody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...