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Manager, Sales Enablement & Partner Performance (full remote)

April 29, 2026

About Avanquest: We are an international group of over 400 employees and collaborators. We create reliable and intuitive software solutions offered as Software as a Service (SaaS). Our products are sold in more than 150 countries and are translated into over 15 languages worldwide. Visit our website: <a href="http://www.avanquestgroup.com/" target="_blank" rel="noopener noreferrer">www.avanquestgroup.com</a> We are : <ul> <li>a multicultural collaborative group.</li> <li>an ambitious company in rapid development.</li> <li>a place where each Talent has its place to contribute its know-how and have a real impact on large-scale projects.</li> <li>an environment where productive initiatives are always recognized at their true value</li> </ul> Job summary The Manager, Sales Enablement & Partner Performance is responsible for leading the Performance pillar of the monetization operation, with full accountability for revenue performance, sales quality, and agent effectiveness across external call center partners. This role owns the sales performance ecosystem, including agent performance management, quality assurance frameworks, and sales enablement strategy. The manager ensures that partners are equipped with the right training, tools, and coaching structures to execute monetization strategies effectively and consistently at scale. In this role, you will lead initiatives to improve conversion, customer experience, and revenue per interaction in collaboration with partners and internal stakeholders, while maintaining a strong focus on customer trust, compliance, and long-term retention. Responsabilities Sales Performance & Monetization Outcomes <ul> <li>Own and drive monetization KPIs across all partner operations (conversion rate, revenue per lead, revenue per hour). </li> <li>Analyze performance trends and identify opportunities to improve sales effectiveness and customer outcomes. </li> <li>Define performance targets and ensure alignment with partners to achieve business objectives. </li> <li>Lead performance reviews with partner organizations and enforce accountability through structured action plans. </li> </ul> Sales Enablement & Training Strategy <ul> <li>Own the end-to-end sales enablement framework across all partner sites. </li> <li>Oversee the development, maintenance, and governance of sales training materials, playbooks, scripts, and call/chat flows. </li> <li>Ensure all enablement content is standardized, up-to-date, and consistently deployed across partners. </li> <li>Lead the rollout of new monetization strategies, offers, and campaigns through structured training programs. </li> <li>Ensure alignment between product strategy, customer insights, and training content. </li> </ul> Partner Enablement & Training Execution <ul> <li>Ensure partners are equipped to deliver effective training through their master trainers and internal coaching teams. </li> <li>Oversee training delivery quality and consistency across all partner locations. </li> <li>Establish training cadence, certification standards, and onboarding frameworks for partner agents. </li> <li>Validate training effectiveness through performance metrics and QA insights. </li> </ul> Quality Assurance & Sales Excellence <ul> <li>Define and own QA frameworks, scoring models, and calibration processes related to sales and customer experience. </li> <li>Identify behavioral gaps and drive targeted coaching strategies with partners. </li> <li>Ensure alignment between sales execution and customer trust, transparency, and compliance standards. </li> <li>Promote a customer-first sales culture that balances monetization with long-term satisfaction. </li> </ul> Sales Strategy Deployment & Continuous Improvement <ul> <li>Translate business objectives into clear, executable sales strategies at the agent level. </li> <li>Continuously refine scripts, objection handling, and sales approaches based on performance insights. </li> <li>Identify and deploy best practices across partner sites. </li> <li>Collaborate with Product and Operations teams to ensure successful execution of new initiatives. </li> </ul> Sales Content & Documentation Governance <ul> <li>Own the lifecycle management of all sales documentation, including scripts, flow charts, training materials, and playbooks. </li> <li>Ensure proper version control, accessibility, and communication of updates to all partners. </li> <li>Maintain a centralized repository of enablement content to support scalability and consistency. </li> </ul> Team Leadership & Development <ul> <li>Lead and develop a team of specialists (e.g., Sales Enablement, QA, Performance Analyst). </li> <li>Set clear objectives, priorities, and performance expectations for the team. </li> <li>Foster a culture of accountability, continuous improvement, and collaboration. </li> </ul> Cross-Functional Collaboration <ul> <li>Partner closely with: </li> <li>Product (definition of offers, roadmap, value proposition) </li> <li>Operations (capacity, tools, process execution) </li> <li>Ensure alignment across all pillars to deliver a seamless and effective monetization experience. </li> <li>Act as the bridge between strategy and execution for sales performance. </li> </ul> Qualifications <ul> <li>Bachelor’s degree in Business, Marketing, Sales, or equivalent experience </li> <li>7+ years of experience in call center sales, monetization, or CX performance </li> <li>5+ years of experience in people management </li> <li>Fluency in both French and English is required.</li> <li>Strong experience in sales performance management, training, or enablement </li> <li>Proven ability to drive revenue growth through indirect (partner-led) teams </li> <li>Strong analytical and data-driven decision-making skills </li> <li>Excellent leadership, communication, and stakeholder management skills </li> <li>Experience working with external partners or BPO environments </li> <li>Comfortable in fast-paced, performance-driven environments </li> </ul> NB: This role is fully remote. The company’s headquarters are based in Paris, and the position requires regular collaboration with teams in Montreal (Canada) and Krakow (Poland). What we offer: <ul> <li>A fair compensation for your value.</li> <li>Competitive corporate benefits;</li> <li>An open and supportive environment as well as a modern and exciting workplace.</li> <li>We are committed to maximizing your potential and ensuring your professional development.</li> </ul> We value and support diversity. We are committed to providing an environment that promotes inclusion and respect for all. We therefore encourage women, people of all gender identities, aboriginal people and people with disabilities to apply for our positions. Only successful candidates will be contacted. <hr><div class="fabric-5qovnk-root MuiBox-root css-witlqh" data-fabric-component="Flex"><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Location</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Remote</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Department</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">CE-Monetization</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Employment Type</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Full-Time</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Minimum Experience</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Manager/Supervisor</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...