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Lead Technology Project & Program Manager

May 15, 2026

LOCATION: Hybrid – 8 days a month in the office. (See locations on the posting). OVERVIEW Wolters Kluwer Health Business Transformation team is searching for a strong Technical Project & Program Manager to play an important role in our transition to a new consolidated suite of business systems across the segments. The Technical Project & Program Manager will be responsible for managing all aspects of diverse, medium to moderately complex CRM, Salesforce CPQ, middleware, custom integrations, data migration and business transformation projects, including project planning, execution, timing, functionality, quality and cost. The person in this position will also play an active role as an internal change agent ensuring adoption of new processes and systems throughout the organization. This senior Technical Project & Program Manager must have strong technical and organizational skills and be an informed team leader that makes timely decisions within a high energy, fast-paced environment. This is a tremendous opportunity for someone with a passion for improving business results by transforming the business systems and processes of a leading healthcare information technology company. RESPONSIBILITIES Manage the end-end project lifecycle for our strategic CRM, Salesforce and other projects Create project plans, identify constraints and dependencies Proactively manage project risks and mitigation Control scope and evaluate business priorities to efficiently balance resources and projects Define goals, measure progress, manage cross functional team dependencies and timelines Facilitate requirements gathering and fit gap sessions Maintain project documentation in MS Project, Confluence, OneDrive, SharePoint and Teams Participate in a cross functional Steering Committees and facilitate trade-off/prioritization discussions as well as discuss risks and mitigation strategies Lead cross functional teams, hold regular project reviews, and drive progress towards milestones and deliverables, including with vendors and internal/external implementation partners Collaborate and work cross-functionally with various areas of the organization to identify resource, budget and time constraints, provide direction on finding solutions to issues Ensure that key stakeholder objectives are achieved throughout the transformation (including status updates, reporting, schedule tracking, and cost tracking) Produce clear and concise executive reports and have confidence to present to an executive-level audience on project status and progress including financial recognition Manage dependencies between multiple projects and multiple business unit needs Successfully lead the delivery of projects utilizing direct and non-direct reports Be an informed project leader that makes and drives timely decisions within a high energy fast-paced environment QUALIFICATIONS Education: Bachelor’s or Master’s degree in Business or an equivalent field, or MBA or equivalent understanding of business process and financial concepts Experience: 7+ years of project management experience 5+ year experience as a project manager on complex transformational technical projects Prior experience directly managing CRM, Salesforce, CPQ and related implementations in an Enterprise environment Expert knowledge in all lead to order operations Able to converse in technical language and possess knowledge of Salesforce, CRMs and other systems, systems integration, data and application development Experience in the identification, assessment, and management of risks; able to manage the risks, not just the risk log. Experience with work estimation on technical projects Familiarity with Agile and SDLC Excellent interpersonal and communications skills with a demonstrated ability to interact with high level non-technical stakeholders as well as technical development teams in a global environment Experience working with cross functional teams comprised of internal resources, shared enterprise resources and 3rd party vendors / implementation partners Proven ability to influence cross-functional teams without formal authority Comfortable in developing effective relationships with cross functional stakeholders, senior leadership, and scrum teams across the organization Conflict management skills including the ability to work with and resolve conflicting needs and requirements Ability to analyze data, properly articulate and take proactive action on risks and dependencies Ability to comprehend and communicate technical concepts Possess a sense of accountability and pride for delivering on time and on budget with expected quality Strong organization skills, ability to prioritize in the face of multiple project demands and focus on critical details Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure, teams are not direct reports Ability to learn new concepts/har

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...