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IT Maintenance and Support Expert | Digital&IPA (freelance)

August 1, 2026

<div><p><b>Job Description & Summary</b></p><p></p><p></p><div><div><p><span><span>PwC Poland’s<b> Digital&IPA</b> team comprises over 500 people. We are responsible for IT projects for Polish and international clients. The number of tasks we undertake is extensive: from design, building and implementation, through preparation of functional specifications and analysis of data in source systems, to the definition of business requirements, support in testing and development of mobile applications. The department provides IT consulting services, mainly to financial institutions from Poland and abroad. </span></span></p></div><div><p><span> </span></p></div><div><p><span> </span></p></div><div><p><span><span>We are looking for:</span></span><span> </span></p></div><div><p><b><span>IT Maintenance and Support Expert| Digital&IPA (freelance)</span></b></p></div><div><p><span> </span></p></div><div><h2><span class="emphasis"><b>Your future role:</b> </span></h2></div><div><ul><li><span><span>Providing 2nd and 3rd line support for enterprise applications and business platforms. </span></span></li><li><span><span>Investigating, troubleshooting, and resolving incidents, service requests, and technical issues. </span></span></li><li><span><span>Analysing logs, system behaviour, and application data to identify the root cause of incidents. </span></span></li><li><span><span>Monitoring application performance, availability, and operational health. </span></span></li><li><span><span>Managing support activities using ITSM tools such as ServiceNow or Jira Service Management. </span></span></li><li><span><span>Supporting release management processes, deployments, and maintenance activities. </span></span></li><li><span><span>Coordinating vulnerability remediation activities, security patch deployments, and platform maintenance in collaboration with infrastructure and security teams. </span></span></li><li><span><span>Contributing to automation initiatives and continuous service improvement. </span></span></li><li><span><span>Creating and maintaining technical documentation, procedures, and knowledge base articles. </span></span></li><li><span><span>Collaborating with development, infrastructure, and vendor teams to resolve complex issues. </span></span></li><li><span><span>Communicating with business users and clients regarding incidents, service updates, and planned changes. </span></span></li></ul><p></p></div><div><h2><span class="emphasis"><b>Apply if you:</b> </span></h2></div><div><p></p><ul><li><span><span>Have experience in Application Support, IT Operations, Technical Support, or a similar role. </span></span></li><li><span><span>Have hands-on experience with ServiceNow, Jira Service Management, or similar ITSM/ticketing platforms. </span></span></li><li><span><span>Have experience supporting Windows Server and/or Linux environments. </span></span></li><li><span><span>Have basic knowledge of server administration, patch management, and infrastructure troubleshooting. </span></span></li><li><span><span>Have a good understanding of ITIL processes, particularly Incident, Problem, and Change Management. </span></span></li><li><span><span>Have a basic understanding of SQL and data analysis. </span></span></li><li><span><span>Understand web applications, integrations, and SaaS platforms. </span></span></li><li><span><span>Possess strong analytical and troubleshooting skills. </span></span></li><li><span><span>Are able to manage priorities and work effectively in a fast-paced environment. </span></span></li><li><span><span>Have a good command of English, both written and spoken. </span></span></li></ul><p></p></div></div><div><div><p></p></div><div><h2><span class="emphasis"><b>Nice to have:</b> </span></h2></div><div><p></p><ul><li><span><span>German language skills (B1/B2 or higher). </span></span></li><li><span><span>Familiarity with Active Directory, DNS, networking fundamentals, and infrastructure-related troubleshooting. </span></span></li><li><span><span>Experience with application monitoring and log analysis tools. </span></span></li><li><span><span>Basic scripting or automation skills (PowerShell, Python, Bash, or similar). </span></span></li><li><span><span>Experience with cloud platforms such as Microsoft Azure, AWS, or Google Cloud. </span></span></li><li><span><span>Familiarity with Azure services such as Virtual Machines, App Services, Azure Storage, Azure SQL, or Azure Monitor. </span></span></li><li><span><span>Microsoft Certified: Azure Fundamentals (AZ-900) certification, or willingness to obtain it. </span></span></li><li><span><span>Knowledge of Power BI, Alteryx, Tableau, Qlik Sense, or similar analytics platforms. </span></span></li><li><span><span>Understanding of data integration, ETL/ELT concepts, and reporting solutions. </span></span></li><li><span><span>Experience working in Agile/Scrum environments. </span></span></li><li><span><span>Familiarity with AI-powered tools, Microsoft Copilot, or automation solutions. </span></span></li></ul><p></p><p></p></div><div><div><div><h2><span class="emphasis"><b>By joining us you gain:</b> </span></h2></div><div><ul><li><span><span>Interesting and ambitious projects - no routine or repeatability of activities, </span></span></li><li><span><span>Flexible working hours, </span></span></li><li><span><span>Possibility to take part in international projects, </span></span></li><li><span><span>Occasionally work remotely, </span></span></li><li><span><span>Excellent work atmosphere, including team events, hackathons, </span></span></li><li><span><span>Work atmosphere as close as possible to a startup within a large corporation </span></span></li></ul><p><span><span> </span></span></p></div><div><h2><span class="emphasis"><b>Recruitment process:</b> </span></h2></div><div><ul><li>Submit your resume, </li><li>Have a short phone conversation with our Recruiter, </li><li>Let's get to know each other better in the interview! </li></ul></div></div><div><div><p></p><p></p><div><p><span><span>With any </span><span>queries</span><span> please contact</span></span><a href="" target="_blank"><u><span> pl_ITrecruitment@pwc.com</span></u></a><span><span> with job title in the subject.</span></span><span> </span></p><p></p></div><div><p><span><span>Your personal data will be processed for recruitment purposes by PwC Advisory </span><span>spółka</span><span> z </span><span>ograniczoną</span><span> </span><span>odpowiedzialnością</span><span> </span><span>sp.k</span><span>. or another PwC entity which runs a recruitment process - (</span></span><a href="" target="_blank"><u><span>list of entities</span></u></a><span><span>). If you have given separate consent, data will also be processed for other purposes </span><span>in accordance with</span><span> the content of the </span><span>consents</span><span> granted. Full information about processing your personal data is available in the </span></span><a href="" target="_blank"><u><span>Privacy Policy.</span></u></a><span> </span></p><p></p><p></p></div><div><p><span><span>#LI- MC1</span></span></p></div><div><p><span><span>#LI-remote</span></span><span> </span></p></div></div></div></div></div><p></p><p></p></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...