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[Hiring] Clinical Technology Specialist @Zimmer US, Inc.

August 1, 2026

Role Description

The Clinical Technology Specialist provides in-field technical problem solving support to regional customers and stakeholders. Specifically, the role will support Persona IQ market implementation and will provide assistance to patient, surgeon, care team customers, and sales team by providing technical support for Mymobility and Persona IQ.

The role’s aim is to exceed our customer’s expectations by:

Handling appointments with care
Asking the right questions to enhance customer experience
Providing prompt follow up of recommendations and solutions

This role is seen as a vital member of the Persona IQ implementation team responsible for providing a seamless customer experience. This is a perfect opportunity for individuals looking to step into a medical device sales role. We expect the Clinical Technology Specialist to develop into a Junior Account Manager over an 18 month period.

Qualifications

Effective interpersonal and communication skills (written/verbal)
Ability to interact effectively with customers and end-users from different cultures and geographies
Proven ability to work under pressure and successfully handle multiple priorities while promoting a friendly and engaging work environment
Customer-first and results orientation; acts with a sense of urgency to resolve customer IT issues
Experience with an Incident Management System is required
Good problem solving and assessment capabilities while maintaining a positive relationship with the customer
Independent decision-making required to effectively resolve issues when other staff may not be available
Ability to cross-functionally collaborate across Zimmer Biomet business units
Accuracy, attention to detail and timely follow through are critical
Strong understanding of end-user IT technology; basic understanding of networking technology preferred
Demonstrates knowledge and compliance to HIPAA standards as a job requirement

Requirements

Associates Degree required; bachelor’s degree in Information Technology, Science, Engineering or related field preferred
Technical IT certifications preferred
2-3 years of experience in computer maintenance and support or equivalent combination of education and experience
Experience in customer support preferred
Formal education or experience with non-English languages and other cultures is highly desirable
Valid driver’s license with reliable transportation

Travel Expectations

50%-70% travel required
This is a remote position; however, candidates must be based in the San Francisco Bay Area with travel covering the entire West Coast

Expected Compensation

$65,000 - 70,000 base salary, role has overtime meaning take home pay would be higher + bonus opportunity

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...