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Customer Service Specialist (Support, Tech Support, & Sales) – E-Commerce | $45k/yr + 100% Remote

August 1, 2026

About the Role

We are looking for a versatile, proactive, and dependable Customer Service Specialist to join our fast-growing e-commerce business. In this fully remote role, you’ll serve as the front line for our online customers—blending traditional e-commerce support with consultative sales and foundational technical support.

throughWhether you're helping an online buyer track an order, troubleshooting a product setup, or guiding a prospective customer their online purchase, your goal is to deliver an exceptional digital customer experience. Prior experience working in e-commerce or online retail is highly valued and strongly encouraged to apply. Comprehensive training will be provided across all our specific systems, tech, and sales processes.

Primary Responsibilities:

Manage a high volume of incoming calls in a professional and courteous manner
Respond to customer inquiries via phone, email, or chat with accuracy and timeliness
Provide complete and accurate information using available tools and resources
Maintain a positive, empathetic, and professional attitude toward customers at all times
Document customer interactions clearly and thoroughly in internal systems
Collaborate with internal departments to ensure timely resolution of customer issues
Follow up with customers to confirm problem resolution and satisfaction
Communicate/work with our distributors and manufacturers to process claims

Key Responsibilities

Omnichannel Customer Support

Answer high-volume incoming calls, emails, and chats with a professional, empathetic, and resolution-focused approach.
Log all customer interactions accurately and thoroughly within internal systems.
Coordinate directly with manufacturers and distributors to process product claims and follow up on customer resolutions.
Cross-collaborate with internal teams to escalate and resolve complex issues efficiently.

Consultative Sales & Lead Nurturing

Handle inbound lead calls, serving as a knowledgeable product consultant to understand customer needs.
Provide accurate quotes, answer detailed product questions, and build rapport with potential buyers.
Nurture sales leads and facilitate smooth handoffs to specialized teams when required.

Technical Support & Troubleshooting

Assist with overflow technical support calls by gathering detailed issue diagnostics.
Guide customers through step-by-step troubleshooting to identify and deliver optimal technical solutions.

Qualifications & Skills

Experience: Proven background in customer support, inbound sales, or technical helpdesk environments.
Communication: Exceptional written and verbal communication skills with a strong phone presence and active listening ability.
Problem-Solving: A clear, critical thinker who stays calm, resourceful, and professional under pressure.
Adaptability: Comfortable juggling multiple channels (phone, email, chat) and switching gears between customer care, sales, and tech support.
Technical Aptitude: Ability to quickly learn new software, product specs, and internal CRM systems.
Education: High school diploma or GED required.

Why You’ll Love Working Here

100% Remote Flexibility: Work comfortably from your home office.
Earn Beyond Base Pay: Performance bonus opportunities tied to sales support and technical handling.
Growth & Support: Thorough training provided to ensure you feel confident across all primary and secondary responsibilities.

Benefits:

401(k)
Dental and vision insurance
Paid time off

Schedule:

Full Time
Hiring 1 Candidate
Monday - Friday | 10 AM - 6 PM ET (7 AM - 3 PM PDT)

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Paid time off
Vision insurance

Application Question(s):

Do you currently reside in the state of NV at the time of submitting this application?

Education:

High school or equivalent (Required)

Experience:

Call center: 3 years (Required)
Multi-line phone systems: 3 years (Required)
CRM software: 3 years (Preferred)
Customer service: 5 years (Required)

Language:

English (Required)

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...