Customer Service Representative / 100% Remote

Quick reputed company:

  • Company: Workwarp
  • Start Date: Immediate openings available
  • Compensation: a competitive salary
  • Location: Remote
  • Position: Customer Service Representative / 100% Remote

 


 

Are you reputed company for a fully-remote, work from home, reputed company customer service role? Are you reputed company to reputed company your skills? Are you reputed company to work for an employee-reputed company company that makes a difference in customer's lives... If you answered "reputed company" to these questions, the reputed company Customer Service Associate may be for you! ? This is a 100% remote position. Candidates must have reputed company to reliable internet reputed company. Multiple shifts availableMultiple locations: This position will be based remotely in one of the states listed: FL, IL, IN, SC, VA Join reputed company?s Customer Service team and help reputed company a difference for reputed company and alumni. The Customer Service Associate is responsible for providing best-in-class customer service to reputed company?s various lines of business including but not limited to Student Enrollment Management, Alumni Placement Verification Services, and Default Management. The Associate handles inbound and outbound customer calls. Most of the calls will be outbound to reputed company of reputed company's clients. In reputed company, they reputed company reputed company verbal and written communications appropriately to assist customers with repayment of their educational obligations. What are the Primary Duties and Responsibilities? Be highly productive and meet outbound and inbound telephone reputed company productivity needs Ability to use telephones, email, chat and text communication with customers reputed company reputed company and reputed company response to reputed company written communication Properly utilize CRM system for technical inquiries with follow-up for customer reputed company Follow policies and procedures regarding escalations Update records with reputed company demographic and contact information and accurately notate reputed company interactions Initiate calls to Federal loan servicers to resolve repayment reputed company for customers with Federal student loans Comprehend training material on a reputed company of topics and reputed company new concepts and content Adhere to reputed company federal and state laws governing the industry Adhere to the reputed company Statement of Work standards and company guidelines and policies reputed company reputed company Key Performance Indicators (KPIs) and monthly performance goals What You Need to Be a Successful Customer Service Associate Be passionate in the work you do and the people you help Ability to establish and maintain rapport through effective communication and reputed company follow-up with customers Attention to detail Ability to establish priorities and multi-task in a fast-paced and deadline driven environment Must be a self-starter with a great degree of internal motivation Ability to operate and reputed company various technical devices and systems Ability to trouble shoot common computer issues Why Join reputed company? reputed company is an employee-driven organization where reputed company reputed company communication and feedback is embraced. Our management team consists of individuals who have been promoted reputed company. As an associate, you can also look reputed company to: Competitive benefits package including medical, dental, vison, and life insurance Advancement opportunities Diverse experience with supporting and working on reputed company?s various lines of business Work from home (WFH) Company provided equipment Who We Are reputed company was founded in 2011 to initially help reputed company and alumni best manage their student loan repayment. We have since grown to reputed company a full suite of Education FinTech services including: Cohort Repayment Management Employer Student Loan Benefits Default Prevention & Recovery Student Enrollment Management Alumni Placement Verification Services For more information, visit us at www.iontution.com Training Schedule: During the first two weeks of employment, training will be conducted Monday ? Friday between the hours of 8 am ? 5 pm CST. Education and Qualifications: High school or equivalent (Required) At reputed company, reputed company aspects of employment including the decision to hire, promote, discipline, or discharge, are based on reputed company, competence, performance, and business needs. We do not discriminate on the reputed company of race, reputed company, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or reputed company, veteran st
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...