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Clinical Trainer and Support Specialist - San Francisco, USA
About Sonic Incytes<br>Sonic Incytes is committed to enhancing patient care through innovative diagnostic solutions. The company's flagship product, VELACUR™, equips physicians with an advanced liver imaging tool to help manage the growing epidemic of fatty liver disease. VELACUR offers real-time, AI guided quantification of the two key markers for fatty liver disease: liver stiffness and attenuation. With real-time results, a low up-front cost and AI guidance, VELACUR makes liver imaging at the point of care affordable and accessible<br><br>About the Role<br>We're on the lookout for a dynamic Clinical Trainer & Support Specialist to join our growing Customer Success team. Your mission? To champion the seamless onboarding, training, and ongoing support for VELACUR users. This role is for someone who thrives in a fast-paced, agile start-up environment and desires to positively impact patient care.<br><br>We're all about agility and impact, so if you thrive on rapid learning and crave a role where every day brings new challenges, you're in the right place. But that's not all - as the heartbeat of our customer-centric team, you'll be the face of trust and enthusiasm, dedicated to exceeding customer expectations with every interaction.<br><br>Reporting to our Clinical Training and Development Manager, you'll embark on nationwide adventures, with up to 60% travel across the U.S. This role offers the flexibility of remote work, allowing you to ignite change in patient care from your home office!<br><br>Responsibilities<br><ul><li>Lead successful onboarding and training of VELACUR users, both remotely and in-person, ensuring top-notch customer satisfaction.</li><li>Offer timely customer and technical support to maintain user confidence and smooth operations.</li><li>Monitor and enhance scan quality through proactive customer engagement and training interventions.</li><li>Showcase VELACUR through virtual or in-person demos, driving sales and expanding our reach.</li><li>Assist in crafting engaging training materials and programs for users and internal teams.</li><li>Collaborate cross-departmentally to pinpoint training needs and enhance product usability.</li><li>Capture and report customer feedback, fueling ongoing product improvements.</li><li>Contribute to broader product enhancement efforts, particularly in usability.</li><li>Other related duties, as required.</li></ul><br><br>Qualifications and Experience<br><ul><li> Bachelor's degree in Applied Sciences, Science, or Health Sciences, or a related field.</li><li>1+ years of experience in medical training or education, with practical medical imaging exposure.</li><li>Proficiency in ultrasound imaging is advantageous.</li><li>Demonstrated ability to engage effectively with medical professionals.</li><li>Willingness to travel up to 60% within the U.S. Ability to travel to Canada on occasion.</li><li>US citizen or permanent resident.</li><li>Valid drivers license and passport.</li><li>Exceptional communication, analytical, and problem-solving skills.</li><li>Self-starter who thrives in autonomy and adapts readily to evolving demands.</li><li>Proficient in Microsoft Office suite and adept with email and calendar tools.</li><li>Experience using a CRM system is an asset.</li></ul><br><br>Why Should you Join Sonic Incytes?<br><ul><li>Attractive compensation package, including comprehensive benefits package that includes health, vision and dental monthly stipend plus disability and life insurance coverage, 3 weeks of paid vacation and ability to take part in an employee stock-option award plan.</li><li>Enjoy the best of both worlds with our remote-friendly role that includes travel opportunities.</li><li>Rare opportunity to join a company actively making a difference for patients who are afflicted with chronic liver disease, an emerging global health crisis.</li><li>Join an energetic and diverse team who are endlessly curious and wildly passionate about what we do.</li><li>A chance to work within a fast-paced, growing start-up company with lots of opportunities for personal and professional development.</li><li>We are proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace for all.</li></ul><br><br>Are you wanting to have a positive impact and up for a new challenge? If yes, we want to hear from you!<br><br>Due to the high volume of applicants, only those selected for an interview will be contacted.<br><br>For more information about the company, please visit www.sonicincytes.com.
