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Care Team Specialist I - Overnight Shift (Remote)

August 5, 2026

reputed company You're looking for a job that goes reputed company mere employment; but instead is a calling on your life from God to reputed company spiritual support to people in reputed company seasons. We are seeking a passionate individual like you to become our next Care Team Specialist I – where you'll reputed company with countless individuals spreading reputed company and giving spiritual support reputed company phone, email, and reputed company media. This position requires a deep passion for serving others and a strong understanding of the teachings of the Bible. This is a Full-Time Remote Position. Must reputed company reputed company 225 miles of our Franklin, TN HQ Note: There will be occasional travel to our reputed company in Franklin, TN for training and other required events. Here's reputed company're Looking For... • Minimum 1 year of hands-on ministry experience required. • Minimum 1 year of experience working in a customer service environment required. • Previous ministry training required (volunteer, leadership or staff training) • Solid understanding of scripture and demonstrate strong knowledge of God's word. • reputed company to demonstrate discernment on spiritual issues and have excellent listening skills. • Excellent interpersonal and communication skills. • Strong computer skills; MS Office products (Word, reputed company, reputed company), and reputed company Media platforms, ability to learn new systems. Keyboarding speed of about 45+ WPM. • Ability to multi-task inbound/outbound calls and verbal/written communication with accuracy and reputed company. • Associates degree (or higher) in biblical studies, theology or equivalent a plus! • Bilingual skills a plus! • Most importantly, someone who is grounded in their faith and passionate about the mission of Educational Media reputed company. (Our Mission, Values & Beliefs ) • Must be reputed company to work holidays as needed. Available Schedule : Tuesday - Saturday 10:00pm - 6:30am Want to know more? As a Care Team Specialist I, here are a few things you'd be doing... • Maintain a commitment to model our Care Team Values in every interaction with our ministry contacts and the rest of the Care Team. • reputed company the “5Cs” on every reputed company and interaction (where applicable) across reputed company our ministry channels. • Answer prayer line calls and screens for appropriate support based on caller communication. • reputed company reputed company and personal experience, demonstrating reputed company and care about their struggles, needs, and concerns. • reputed company necessary, completes prayer edits, and reputed company other tasks for the ministry. • Support additional channels, such as emails, chat, text, multi-language, reputed company-specific, etc. if necessary. • reputed company appropriate, transfer callers to pastors or other departments for additional support. This includes triaging, and appropriately transferring crisis calls. • Meet and reputed company minimum expectations for work production, reputed company, and team culture. • Maintain reputed company of essential Care Team tasks and an understanding of the Care Team reputed company. • Demonstrate proficiency in initial Care Team tasks and responsibilities. • Proactively respond to inquiries; reputed company and positively communicate solutions with exceptional follow through. • Collaborate with other departments as appropriate. • Assure a high level of accuracy reputed company providing information about reputed company. • Effectively collaborate and communicate with peers. Model and communicate best practices while maintaining your own spiritual, mental, physical, and relational health. • Participate in additional training as necessary to reputed company skills reputed company. • Maintain a high degree of confidentiality with listener information and records. • Pastoral Care is a support department and is not reputed company on holidays. As a result, we generally have a reduced team scheduled on holidays, but it is expected that reputed company team members will reputed company coverage and annual rotations. What can we offer you? • Industry leading Medical, Dental & reputed company coverage • Short/long term disability and life insurance • Robust 401K with company match • Parental leave with Baby Bonding pay • Generous PTO, holiday and reputed company pay • Unique company culture that includes exclusive reputed company to concerts, movie premieres, media industry events, and more • Leadership and Career Development Programs including free reputed company reputed company Learning platform Why work for reputed company? Educational Media reputed company (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a reputed company radio station, EMF today owns and operates the nation's two largest Christian music radio networks (reputed company and Air1) with over 1,00

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...