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Account Manager at Medone Pharmacy Benefit Solutions: 100% Remote (Overland Park, KS, Des Moines, IA)
Title: Account Manager
Location: Hybrid Remote Preferred Hybrid in the Overland Park, KS or Remote from Des Moines, IA Account Management
Job Type
Full-time
Description
Position Overview: As an Account Manager at MedOne, you'll serve as the primary client contact to build relationships, manage pharmacy benefit plans, resolve issues, and analyze performance data while collaborating cross-functionally in a supportive work environment.
About MedOne: MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.
What You'll Do:
- Build and maintain business relationships by providing prompt and accurate service to promote customer loyalty
- First point of client contact for general inquiries such as escalated member issues, plan design questions, etc.
- Assist with onboarding new clients
- Manage client’s pharmacy benefit design updates, projects, and follow-ups
- Organize and maintain client documentation within and outside of CRM
- Interact directly with internal and external clients to build positive relationships
- Analyze plan performance reporting; interpret data and identify correlations, trends, and opportunities
- Plan for and lead client and partner plan performance review meetings; promote programs and services to clients and business partners when appropriate
- Understand contract structure, track plan performance against contract terms, and communicate performance to plan and business partners
- Serve as back-up to the Member Advocate team when call volume is high
- Research and resolve issues pertaining to eligibility, claim adjudication, and billing
- Attend client benefit fairs and open enrollment meetings
- Contribute to department and company goals
- Work collaboratively and cooperatively with other departments to resolve issues and improve processes
What You Will Bring to MedOne:
- Bachelor’s degree in business, marketing or related area or equivalent work experience in a related field
- Intermediate knowledge of Microsoft Office products
- Strong time management and prioritization skills in an environment that can present frequent interruption
- Strong listening, verbal, and written communication skills which convey understanding and clarity
- Desire to educate and consult with clients and business partners to resolve issues and develop solutions
- Demonstrated desire to learn new information and share knowledge amongst the team and cross-functionally
Why MedOne?
At MedOne, we believe that a healthy team is a happy team. We offer a collaborative work environment, competitive benefits, and opportunities for growth—all while helping to make a difference in people’s lives. Our top core value is to prioritize your well-being. To support you in living this value, we offer:
- Competitive salary and bonuses that reward your performance.
- Comprehensive health, dental, and vision insurance + additional benefits
- 401(k) with company match to secure your future.
- Generous paid time off and holidays.
- Opportunities for professional growth and development.
- A vibrant and collaborative work culture.
Location: Strongly preferred hybrid in the Overland Park, KS or remote from Des Moines, IA; however, we are open to fully remote candidates within the United States.
Employment Type: Full Time, Salary
Reports to: Strategic Account Executive
MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Offers are contingent on passing a background check and drug screen.
